Frequently Asked Questions
Everything you need to know about your Carlyle style journey.
What is the standard shipping timeframe?
Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-5 business days depending on your location within the continental United States.
What is your return policy for apparel?
We offer a 30-day return window for all unworn items with original tags attached. Please ensure the garments are free from makeup, perfume, or signs of wear to qualify for a full refund.
How do I determine my correct size?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements to a similar item you already own for the most accurate fit.
Do you offer international shipping?
Currently, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by destination and are calculated at checkout.
How can I track my order status?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options through Klarna and Afterpay.